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CLIENT  POLICY STATEMENT (abbr.)

 

I. RETURNS

 

It is our desire at Technology Partners that our customers be provided a service that fits their needs and have a product that is free from defects as well as the best solution for their purpose. Defective products will be replaced with the same or like product if returned within 10 working days of the purchase.

Services provided to a client are non-refundable if pre-approved by the client. Otherwise, service refunds are subject to the discretion of Technology Partners.

Software that is unopened may be returned for any reason within 30 working days for full refund.  Opened software cannot be returned.  A 30% restocking fee will be charged for damaged software.

Hardware may be returned with 10 working days for full refund.  Opened hardware or hardware installed by TP may be returned within 30 working days for credit only, labor and service charges excluded.  Hardware and packaging not in good condition is subject to a 30% damage fee.  If the hardware is installed by the customer or other sources, the customer assumes responsibility for damage to hardware, computer and data resulting from improper or incomplete installation.

Memory chips and modules are NOT returnable.

 

II. PRICES

 

Clearance and used items are sold “as is” and are not returnable. All hardware and software are subject to state sales tax regardless of destination unless proof of exemption status is provided. Services provided with software and/or hardware are also subject to state sales tax. Services only are not subject to Florida state sales tax. In cases where products are ordered on an overnight basis at the request of the client, shipping charges will be billed to the client.

 

III. PAYMENT PLAN

 

Cash: We will be happy to accept this form of payment for amounts less than $10,000. Amounts exceeding $10,000 can be made by check or credit card.

Checks: We reserve the right to refuse any check for any reason. A $30.00 fee will be charged on all returned checks. If  a check is returned,  no  future checks will be accepted.

Credit Cards: $50.00 minimum purchase required. American Express, Visa and MasterCard credit cards are accepted. No surcharge is applied. However, payment by credit card must be made in person by the credit card holder and an imprint made of the card as standard policy.

Net Terms: Terms are available at our discretion. Payment received past the agreed upon due date is subject to a finance charge of 1.5% per month. Clients anticipating a late payment can choose to remit their invoice using one of the above listed credit cards.

Leasing: We offer leasing plans. All the paperwork is handled by our staff.

 

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IV. WARRANTIES

 

All warranties are as provided by the manufacturer for computers, monitors, printers, software, etc. Upgrades such as hard drives, memory and motherboards typically have a one year manufacturer’s warranty unless otherwise stated. Refer to the manufacturer’s warranty.

Technology Partners is not responsible for transportation of equipment to or from the manufacturers’ repair depot. However, we suggest contacting your support partner or account executive to review the situation. Services provided by Technology Partners are warranted for 30 days if we determine that we are at fault. We reserve the right to bill or not bill for services rendered. There are no other warranties offered by Technology Partners, express or implied, including, without limitation any implied warranty of fitness for a particular purpose.

 

V. LIABILITIES

 

Technology Partners Consulting, Inc. is not liable for loss of data or business through services rendered or not rendered or hardware failure in or out of warranty. The client is wholly responsible for maintaining current and reliable backups of their data. Although we will try to the best of our ability to keep the client productive, we cannot guarantee it. We stand by our reputation and will do our best to keep downtime to a minimum.

Clients must maintain current backups and protect their hardware with surge protectors and their data with backup power supplies. In no event shall Technology Partners be liable for any special, indirect, incidental or consequential damages arising out of or connected with this Agreement or the Goods, regardless of whether a claim is based on contract, tort, strict liability or otherwise, nor shall Buyer's damages exceed the amount of the purchase price of the Goods.

 

                                VI. TRANSFER OF TITLE

Title to and ownership of the goods shall not pass from Technology Partners to Buyer until Buyer has paid in full.

 

VII. GOVERNING LAW

This Agreement shall be construed and enforced in accordance with the laws of the state of Florida.

 

VIII. SEVER ABILITY

                                If any term of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then this Agreement, including all of the remaining terms,   
                                will remain in full force and effect as if such invalid or unenforceable term had never been included.